Shipping & returns.

Shipping

Every order ships from South Jordan, Utah, typically the following business day. We ship within the United States, usually by USPS or UPS.

• Ground (3 to 5 day): $5.95. Free on orders of $60 and up.
• Express (2 to 3 day): $12.95.
• Delivery windows are business days from the day your order ships, and are the carrier’s estimate, not a promise.
• The $56 Full Bloom Bundle on its own pays Ground; add a brush ($70) and the order ships free.

Tracking

You get two emails: one when you order and one when it ships, with the tracking number and a link. Signed in, you can also see every order and its status under Account. If tracking has not moved for five business days, write to us and we will chase it.

Returns: the 30-day guarantee

If it isn’t for you, send it back. Anything bought on this site can be returned within 30 days of delivery, opened or not, for a full refund to your original payment method.

• Write to us with your order number and we’ll send return instructions and the return address.
• You pay the return shipping. The refund is issued once the return arrives, and shows on your statement within a few business days after that, depending on your bank.
• Returning part of a bundle? Write to us and we’ll work out the best way to handle it.

Damaged, missing, or incorrect orders

If something arrives broken, leaking, missing, or not what you ordered, write to us within 7 days of delivery with your order number and a photo of what you received. We send a replacement or a refund, your choice, and you do not pay to ship anything back. Glass travels in a padded box; if a bottle still breaks on the way, that is on us.

Address changes and cancellations

Write to us as soon as you can. Before the label prints we can change the address or cancel the order for a full refund. After it ships, the 30-day guarantee takes over.

Wholesale orders

Everything above is for retail orders. Orders placed through an approved wholesale account work differently.

• Shipping. Every wholesale order pays shipping, at the rates shown at checkout or the rates agreed for your account. Free shipping does not apply.
• No returns. Wholesale orders are final sale and are not covered by the 30-day guarantee.
• Damage. Check your shipment when it arrives. Report any damage right away, within 48 hours of delivery, with your order number and photos of the damaged items and the box they came in. Keep the box until we reply.
• Wrong or missing items. Write to us within 48 hours of delivery with your order number and what is wrong.

When something arrives damaged or not as ordered, we will work with you to put it right, with a replacement, a credit, or a refund for the affected items. The full wholesale terms are in our Terms of service.

Questions

Write to [email protected] or use the contact page.